Outbound Engagement
Upselling & Cross-Selling Campaigns
Our team initiates targeted outbound campaigns to identify upsell or cross-sell opportunities with your current customers. By understanding their needs and usage patterns, we recommend value-added services or product upgrades that enhance their experience — while boosting your revenue. These campaigns are carefully aligned with your brand and sales strategy, so every offer feels like a natural extension of your relationship with the customer.
Follow-Up Calls
Our follow-up calls add a personal touch to your customer journey. After a purchase or service interaction, we check in to ensure everything went smoothly, answer any lingering questions, and gather feedback. These small but meaningful gestures help reinforce trust, increase satisfaction, and open the door for future interactions — whether it’s a repeat order, a referral, or a glowing review.
Appointment Scheduling & Confirmations
We take the hassle out of managing appointments by handling outbound scheduling, reminders, and confirmations on your behalf. Whether your business relies on consultations, service visits, or scheduled calls, our team ensures every customer is prepared and informed. This reduces no-shows, improves time management, and enhances the overall customer experience with polite, timely communication.
Inbound Customer Support
Voice Support
We provide live, professional phone support with native-level English speakers who handle inquiries, resolve issues, and deliver a personalized experience. With 24/7 availability, brand-aligned scripts, and efficient call handling, we ensure fast, empathetic service that builds trust and strengthens customer loyalty.
Email Support
Our email support team responds promptly and professionally to customer inquiries, from order updates to technical issues. Using branded templates, SLA- based workflows, and CRM-integrated tools, we deliver accurate, on-brand communication that keeps customers informed and satisfied.
Technical Product Support (Tier 1 / Tier 2)
Our agents provide expert technical support, from basic troubleshooting (Tier 1) to more complex issues (Tier 2). With strong product knowledge, clear escalation paths, and a problem-solving mindset, we deliver accurate resolutions while easing the load on your internal teams.
Back-Office Solutions
Data Entry & Data Management
Our data entry and management service transforms raw information into organized, actionable data. We handle tasks such as data input, verification, cleansing, and consolidation with precision—ensuring your databases remain accurate and up to date. By maintaining stringent quality control and employing efficient workflows, we help you minimize errors and gain reliable insights that support better strategic decision-making.
Accounting & Bookkeeping
In our accounting and bookkeeping service, we manage routine financial tasks such as invoice processing, expense tracking, reconciliation, and preparation of financial reports. Our experienced professionals use industry-standard software and methodologies to maintain accurate records, ensure regulatory compliance, and provide transparent, real-time financial insights. This allows you to focus on strategic growth while we take care of the day-to-day financial details.
HR Administration & Payroll
Our HR administration and payroll service streamlines workforce management by handling tasks like employee data management, benefits administration, recruitment support, and payroll processing. We ensure that all HR processes comply with legal requirements and best practices, which helps in reducing administrative burdens. By managing sensitive employee information securely and efficiently, we enable you to concentrate on developing a positive, productive workplace culture.
Training & Setup Support
Agent Onboarding & Process Training
We provide comprehensive training programs to onboard customer support agents with the skills, knowledge, and confidence needed to represent your brand. Our training covers everything from product knowledge and communication standards to system usage and escalation protocols. Each program is customized to reflect your business model, tone of voice, and workflow requirements — ensuring agents are aligned with your expectations from day one. This strong foundation leads to faster ramp-up times, consistent service quality, and smoother team integration.
Knowledge Base & SOP Development
To ensure your support operations run smoothly and consistently, we create detailed Standard Operating Procedures (SOPs) and internal knowledge bases tailored to your brand. These resources include call and chat scripts, troubleshooting guides, escalation flows, and FAQs — all organized for easy reference by your support team. A well-structured knowledge base improves efficiency, reduces training time, and ensures every customer receives accurate, consistent service no matter who handles the inquiry.
Ongoing Training & Performance Coaching
We offer ongoing training programs to keep your support team sharp, confident, and up to date. Whether it is monthly workshops, product update briefings, or one-on-one coaching sessions, our performance development plans are built around real feedback and evolving business needs. This continuous learning approach helps improve communication, resolve common issues more effectively, and maintain a high level of service consistency — even as your company scales or changes.